The Impact of Organizational Conflict Management Strategies on Job Alienation a Comparative Study between Public and Private Hospitals in Jableh City

Abstract

This research aims to investigate the impact of organizational conflict management strategies, including cooperation, avoidance, compromise, concession, and domination, on job alienation. The study was conducted in public and private hospitals in Jableh City. To achieve the study objectives, a descriptive-analytical approach was employed, utilizing a questionnaire distributed to 150 employees. Data was collected manually and entered into the (SPSS 26) statistical analysis software. Hypothesis testing was performed using mean, standard deviation, t-test, and multiple regression analysis. The findings of the study are as follows: There is no statistically significant relationship between organizational conflict management strategies and job alienation in public and private hospitals in Jableh City. There is a statistically significant relationship between avoidance and cooperation strategies and job alienation in public and private hospitals in Jableh City. There is no statistically significant relationship between domination, concession, and compromise strategies and job alienation in public and private hospitals in Jableh City, the study recommended for: Promoting a positive culture of conflict management and encourage dialogue, negotiation providing training programs for employees on conflict management skills. Enhancing effective communication and encouraging direct and clear communication among colleagues. And providing a fair work environment and reward employees for their outstanding performance.